Privacy Policy

1. Introduction

FlowOptimo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our vacation rental operations software and related services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, password, company name)
• Billing information (payment card details, billing address)
• Property information (addresses, descriptions, booking calendars)
• Team member information (names, contact details, work schedules)
• Communications (support requests, feedback, survey responses)

2.2 Information Collected Automatically

When you use our Service, we automatically collect certain information, including:

• Device information (device type, operating system, browser type)
• Log data (IP address, access times, pages viewed, referring URL)
• Location data (general geographic location based on IP address)
• Usage data (features used, actions taken, time spent on Service)

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and store information about your interactions with our Service. These include:

• Essential cookies: Required for the Service to function properly
• Analytics cookies: Help us understand how users interact with our Service
• Preference cookies: Remember your settings and preferences
• Marketing cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative messages, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities in connection with our Service
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience with our Service
• Send promotional communications (with your consent where required)

4. Information Sharing

We may share your information in the following circumstances:

• Service providers: With third-party vendors who perform services on our behalf (payment processing, data hosting, customer support)
• Business transfers: In connection with a merger, acquisition, or sale of assets
• Legal requirements: When required by law or to respond to legal process
• Protection of rights: To protect the rights, property, and safety of FlowOptimo, our users, or others
• With your consent: When you have given us explicit permission to share your information

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the retention period, we consider:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Applicable legal, regulatory, and contractual requirements
• Whether the purpose can be achieved through other means

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

7.1 European Economic Area (EEA) Residents

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Receive your data in a structured, machine-readable format
• Object: Object to processing based on legitimate interests
• Withdraw consent: Withdraw consent at any time where processing is based on consent

7.2 California Residents

Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what personal information we collect, the right to delete your information, and the right to opt-out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at privacy@flowoptimo.com.

8. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us at privacy@flowoptimo.com. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to delete that information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country.

When we transfer personal information from the EEA, UK, or Switzerland to other countries, we use appropriate safeguards such as Standard Contractual Clauses approved by the European Commission, or we rely on an adequacy decision by the European Commission.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice, such as adding a statement to our homepage or sending you an email notification.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

For EEA residents, you also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.